Covid-19 travel information
To travel within Italy:
From September 1st to fly on the national territory you need the the COVID-19 Green Certification , children under the age of 12 are exempt.
The Certification attests one of the following conditions:
- having done the COVID-19 vaccination (in Italy it is issued both at the first dose and at the completion of the vaccination cycle)
- to be negative by molecular or rapid antigen test in the last 48 hours
- to be recovered from COVID-19 in the lasts six months
For further information:
To fly in Europe: EU Digital Covid Certificate
The COVID-19 green certification, valid as EU digital COVID certificate, makes it easier to travel to and from all Countries of the European Union and the Schengen area.
To travel to Europe and enter Italy, the traveller’s COVID-19 Green Certification must certify one of the following conditions:
- have completed the vaccination course prescribed anti-SARS-CoV-2
- or be healed from COVID-19 (the validity of the certificate of healing is 180 days from the date of the first positive swab)
- or have done a molecular or antigenic swab test carried out in 48 hours before entering Italy with a negative outcome. Minors under the age of 6 are exempt from taking the pre-departure swab.
To flights within Europe : a single dose of vaccine is not enough . The certification is in fact valid in Europe only 14 days after completing the vaccination course .
Outside of Europe instead, the rules change from state to state.
Before leaving, you must also fill in the Passenger locator form
For further information:
To travel from Italy to Morocco:
Travel from Italy to Morocco may be subject to limitations, always check for updates on the official websites of the respective governments.
Consult Travel Safe> MOROCCO
To fly to Morocco with Air Arabia: a test must be submitted Covid-19 negative PCR performed within 48 hours from departure or a complete Covid-19 vaccination certificate within 14 days prior to departure . Children under 11 years old are exempted from the test.
The certificate of the vaccine or PCR test must be presented through certification in digital or printable (paper), which contains a two-dimensional barcode (QR Code) and a qualified electronic seal. In Italy, it is issued only through the national platform of the Ministry of Health.
Download and print the health declaration form and send it to the Moroccan authorities at the arrival airport.
It is possible that airlines take more restrictive measures for travel. Always check the travel restrictions on the website of the airline you are traveling with.
Check on: Air Arabia – Guidelines for your travel
To travel from Morocco to Italy:
Entry into Italy from other countries may be subject to restrictions.
You can viewhere the limitations to entry into Italy from the countries of list E (among today also Morocco is configured)
For entry / return to Italy from Morocco it is necessary:
- take a molecular or antigenic swab, whose result is negative, carried out in the 72 hours before entering Italy
- fill in the Passenger Locator Form – Digital localization module – before entering Italy
- fill in the self-declaration form to be returned to the carrier
- immediately communicate your entry into Italy to the Prevention Department of the local health authority. See the page: COVID-19 Toll-free numbers and regional information
- reach your final destination in Italy only by private vehicle
- undergo fiduciary isolation and health surveillance for 10 days
- at the end of the 10-day isolation to undergo an additional molecular or antigenic swab.
The provisions remain in force until 25 October 2021.
To fly from Morocco in Italy with Air Arabia: a Covid-19 negative PCRtest must be submittedperformed within 72 hours from departure. Children under 6 years are exempt from the test.
The PCR test must be presented through digitalorprintable (paper) certification containing a two-dimensional barcode (QR Code) and a qualified electronic seal. In Italy, it is issued only through the national platform of the Ministry of Health.
It is possible airlines take more restrictive measures for travel. Always check the travel restrictions on the website of the airline you are traveling with.
Check on: Air Arabia – Guidelines for your travel
For further information:
- from Italy public utility number: 1500
- from abroad the numbers +39 0232008345 – +39 0283905385
- Consult: Covid-19 Who to contact
- The situation in Italy
- Government faq on travel in Italy
- Questions and answers for those returning from abroad and foreigners
- Ministry of Foreign Affairs Information questionnaire: What do you need to do?
- Site www.viaggiaresicuri.it
- Select your destination: Re-open.europa.eu/it
- Green Covid-19 certification
- Covid-19 – Travelers
Diritti dei passeggeri nel contesto Covid-19:
Passengers and the European transport sector are hit hard by the Covid-19 epidemic. Following the containment measures taken by the authorities, such as travel restrictions, closures and the establishment of quarantine zones, the transport sector may be one of the most severely affected by the ongoing pandemic. The situation is a source of stress for many passengers who have had their travel contracts canceled and / or who no longer intend to travel or who are no longer allowed to do so. The European Union (EU) is the only area in the world where citizens are protected by a set of passenger rights, regardless of the means of transport used: plane, train, bus or ship. Given the unprecedented situation that Europe is experiencing due to the Covid-19 epidemic, the European Commission considers it useful, in this context, to provide clarification on the rights of passengers traveling by plane, train, bus or ship, as well as with regard to the corresponding obligations of the carriers.
These interpretative guidelines aim to clarify how certain provisions of EU legislation on passenger rights are applied in the context of the Covid-19 epidemic, in particular as regards cancellations and delays. These guidelines complement those previously published by the Commission and are without prejudice to the interpretation of the Court of Justice. These guidelines refer to the following passenger rights legislation: – Regulation (EC) n. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellation or prolonged delay
Situations where passengers cannot make the trip or wish to cancel it
EU passenger rights regulations do not deal with situations where passengers cannot make the journey or wish to cancel it of their own free will. In such cases, the refund to the passenger depends on the type of ticket purchased (eg refundable, with the possibility of a new booking), as specified in the terms and conditions of the carrier. It appears that several carriers offer vouchers to passengers who no longer intend to travel (or who are no longer allowed to do so) due to the Covid-19 epidemic. Passengers can use these vouchers for another journey with the same carrier within a period of time set by the carrier. This situation must be distinguished from the one where the carrier cancels the trip and only offers a voucher instead of the choice between reimbursement and alternative transport service. The offer of a voucher by the carrier may not prejudice the passenger’s right to opt for a refund as an alternative.
In the face of the Covid-19 epidemic, specific national regulations have been adopted in some cases that require carriers to reimburse passengers or issue them a voucher in the event that the passenger has not had the opportunity to take a flight that it has been duly carried out. National measures of this kind do not fall within the scope of EU passenger rights regulations.
The rights to financial compensation in the event of flight cancellation are in any case linked to the fact that the carrier has failed to communicate sufficiently in advance.
Right to reimbursement or boarding on an alternative flight if a flight is canceled by airlines
In the event of a flight being canceled by airlines (regardless of the cause), Article 5 requires the operating air carrier to offer the passenger the choice between: a) reimbursement, b) boarding on an alternative flight as soon as possible, or c) boarding on an alternative flight at a later date of your choice. Regarding the refund, in cases where the outbound flight and the return flight have been booked separately and the outbound flight is canceled, the passenger is only entitled to a refund for the canceled flight, in this case the outbound flight. However, in the event that the outbound flight and the inbound flight are part of the same booking, even if operated by different carriers, passengers should be offered two options if the outbound flight is canceled: a refund of the entire ticket (i.e. both flights) or boarding an alternative flight for the outbound flight.
As for boarding an alternative flight, the circumstances of the Covid-19 epidemic may affect the right to choose the alternative transport service “as soon as possible”. It may be impossible for carriers to offer the passenger the alternative transport service to the intended destination within a short period of time. There may also be, for some time, uncertainty as to the timing within which the alternative transport service can be carried out. This can be the case, for example, when a Member State suspends flights or the movement of trains, buses or ships from certain countries. Depending on the case, “as soon as possible” can mean, in relation to the alternative transport service, considerable delays and / or very uncertain waiting times. Reimbursement of the ticket price or alternative transport service at a later date “at the passenger’s discretion” could therefore be a preferable option for the passenger.
For the purposes of applying Article 5 on the cancellation of the flight of the Regulation (EC) n. 261/2004, it may be necessary to take these circumstances into account, without prejudice to the following: first, passengers should be informed of the delays and / or uncertainties that arise when choosing to board an alternative flight rather than reimbursement; secondly, if a passenger nevertheless chooses to board an alternative flight as soon as possible, the carrier should be deemed to have fulfilled its obligation towards the passenger if it has communicated to it on its own initiative, as soon as possible and in good time, which alternative flight was available.
Right to assistance
In accordance with Article 9 of the Regulation, which establishes all relevant details, passengers whose flights have been canceled must be provided free of charge by the operating air carrier with the following forms of assistance: meals and drinks in reasonable relation to the duration of the wait; hotel accommodation, if necessary, and transport to the place of accommodation. Airports are also required to provide assistance to passengers with disabilities and passengers with reduced mobility, pursuant to Regulation (EC) No. 1107/20069 . It should be remembered that when the passenger opts for a refund of the full price of the ticket, the right to assistance ceases. The same happens when the passenger chooses the alternative flight at a later date of his choice. The right to assistance exists only as long as passengers have to wait for the alternative flight as soon as possible. The intention behind the regulation is to ensure that the needs of passengers waiting for the return flight or alternative flight are adequately met. The extent of adequate assistance will have to be assessed on a case-by-case basis, taking into account the needs of passengers in the circumstances of the case and the principle of proportionality (e.g. based on waiting time). The price paid for the ticket or the duration of the inconvenience suffered must not interfere with the right to assistance. According to the regulation, the air carrier is obliged to comply with the obligation of assistance even when the cancellation of the flight is due to exceptional circumstances, i.e. circumstances that could not have been avoided even if all the necessary measures had been taken. . The intent of the regulation is to ensure that adequate assistance is provided to passengers awaiting boarding on an alternative flight.
Right to financial compensation
Regulation (EC) no. 261/2004 provides for fixed compensation in certain circumstances. This provision does not apply to cancellations made with more than 14 days’ notice or to cases where the cancellation is due to “exceptional circumstances” which could not have been avoided even if all reasonable measures had been taken. The Commission believes that, where public authorities take measures aimed at containing the Covid-19 pandemic, such measures are not, by their nature and origin, inherent in the normal exercise of carriers’ activity and escape their effective control. Article 5 (3) ceases the right to compensation if the cancellation of the flight “is due” to exceptional circumstances that could not have been avoided even if all the necessary measures had been taken. This condition should be regarded as fulfilled if the public authorities either completely prohibit certain flights or prohibit the movement of persons in such a way as to de facto exclude the execution of the flight in question. The condition can also be considered satisfied if the cancellation of the flight takes place in circumstances in which the movement of persons is not completely prohibited, but limited to persons benefiting from exemptions (for example citizens or residents of the country concerned).
If an airline decides to cancel a flight and proves that the reason for that decision was the protection of the health of the crew, such cancellation should also be considered “due” to exceptional circumstances.
Right to be informed Before selling a ticket, air carriers and ticket vendors must provide passengers, upon request, with pre-travel information, including information on all activities that could interrupt or delay the transport service.
For further information and clarifications, please refer directly to COMMUNICATION FROM THE COMMISSION Interpretative guidelines relating to EU regulations on passenger rights in the context of the evolution of the situation related to Covid-19
*The information on the following page may be out of date, incomplete or incorrect. Cuneo airport declines all responsibility for their use. The passenger is obliged to inquire about official government websites and any additional travel restrictions imposed by the airline with which he is traveling.