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Questions – FAQ

Travel Information

Do I need a swab to fly to Morocco?

To fly to Morocco with Air Arabia: a test must be submitted Covid-19 negative PCR performed within 48 hours from departure or a complete Covid-19 vaccination certificate within 14 days prior to departure . Children under 11 years old are exempted from the test.

The vaccine or PCR test certificate must be submitted through the certification in digital or printable (paper) format, which contains a two-dimensional barcode (QR Code) and a qualified electronic seal. In Italy, it is issued only through the national platform of the Ministry of Health.

Download and print the health declaration form and send it to the Moroccan authorities at the arrival airport.

It is possible that airlines take more restrictive measures for travel. Always check the travel restrictions on the website of the airline you are traveling with.

Check on: Air Arabia – Guidelines for your travel

Travel from Italy to Morocco may be subject to limitations, always check for updates on the official websites of the respective governments.

Consult Travel Safe>MOROCCO

Book the tampon at the airport >>>

Do I need a swab to return to Italy from Morocco?

For entry / return to Italy from Morocco it is necessary:

  • take a molecular or antigenic swab, whose result is negative, carried out in the 72 hours before entering Italy
  • fill in the Passenger Locator Form before entering Italy
  • fill in the self-declaration form to be returned to the carrier
  • immediately communicate your entry into Italy to the Prevention Department of the local health authority. See the page: COVID-19 Toll-free numbers and regional information
  • reach your final destination in Italy only by private vehicle
  • undergo fiduciary isolation and health surveillance for 10 days
  • at the end of the 10-day isolation to undergo an additional molecular or antigenic swab.

Exemptions

The obligations envisaged and described in the paragraph “Fulfillments for entry into Italy” may be partially or totally waived depending on the case. See the section Exemptions for more information.

The provisions remain in force until 25 October 2021.

Source: here

To fly from Morocco in Italy with Air Arabia: a Covid-19 negative PCR test must be submittedperformed within 72 hours from departure. Children under 6 years are exempt from the test.

The PCR test certificate must be submitted through certification in digital or printable (paper) format, which contains a two-dimensional barcode (QR Code) and a qualified electronic seal. In Italy, it is issued only through the national platform of the Ministry of Health.

It is also necessary to fill in the self-certification and the Passenger Locator Form.

It is possible that airlines take more restrictive measures for travel. Always check the travel restrictions on the website of the airline you are traveling with.

Check on: Air Arabia – Guidelines for your travel

Entry into Italy from other countries may be subject to restrictions.

Seehere the limitations for entry into Italy from the countries of list E (among which today also Morocco is configured)

Do I need a swab to fly to Sardinia / Puglia / Sicily?

From September 1st to fly on the national territory you need the the COVID-19 Green Certification , children under the age of 12 are exempt.

The Certification attests one of the following conditions:

  • having done the COVID-19 vaccination (in Italy it is issued both at the first dose and at the completion of the vaccination cycle)
  • to be negative by molecular or rapid antigen test in the last 48 hours
  • to be recovered from COVID-19 in the lasts six months

For further information:

www.dgc.gov.it or visit our page Covid-19 travel information

Do you need Covid-19 Green Certification to fly?

From 1 September, the Covid-19 Green Certificate is also required to fly .

For further information visit our page Covid-19 travel information

I would need the tampon but I can't find the date I would like on the Covid-19 Airport Test booking site.

The Airport organizes the Covid-19 Test service in correspondence with the flights, if you do not find the date of your flight or you need another date because you are a not a passenger contact us on the form you find on the page reserved for Covid-19 TEST

If I need special assistance who should I contact?

Cuneo Airport guarantees people with disabilities or reduced mobility all assistance services in transit and on arrival. All information is available on our page: Special assistance (PRM)

What does overbooking mean?

A flight is overbooked when the total number of passengers booked is higher than the available seats.
If a traveler in possession of a regular ticket does not leave due to overbooking by the airline, the latter has the right to compensation and reimbursement of the entire cost of the ticket for the part of the trip not taken or to a flight. alternative to take it to its final destination.

For more information visit our page: Overbooking, cancellations, delays and other complaints

Baggage Information

Can I also take the backpack over the trolley on Ryanair?

A small personal bag of maximum 40cm x 25cm x 20cm it is included for all fares for all passengers. This bag must fit under the seat in front of you.

For more information visit the following link

Doubts about luggage?
What are the prohibited items in hand baggage?

All items deemed dangerous for safety are not allowed on board. See the page on Security Checks

What are the prohibited items in hold baggage?

Explosive and incendiary substances and devices are not allowed on board.

The complete list of prohibited articles can be found at the following link .

Weapons and ammunition can only be transported if accompanied by a permit issued by the competent authorities.

See the page on Security Checks

 

Where can I pay for excess baggage?

At the ticket office or at the check-in desk in the departures area.

Baggage info on our page Baggage information

How much do I pay for excess baggage?

This is determined by the airline you are traveling with and varies by airline and airline. Check the baggage restrictions on the website of the airline you are traveling with to avoid any unpleasant unexpected events.

Baggage info on our page Baggage information

baggage information with Air Arabia:

https://www.airarabia.com/it/baggage

baggage information with Air Dolomiti:

https://www.airdolomiti.it/bagaglio

baggage information with Albastar:

https://www.albastar.es/it/bagagli/

baggage information with Ryanair:

https://help.ryanair.com/hc/it/articles/360017824658-Politica-Ryanair-sui-Bagagli

information on baggage with Volotea:

https://www.volotea.com/it/bagaglio/

Can i bring medicines on board?

It is allowed to bring medicines on board according to certain criteria.

See our page Medicines on board

If I lose a baggage or an object, who should I contact?

If your baggage has not been received and you have lost an object during the flight or at the airport, contact the Info Point office located in the main entrance hall.

More information on the page Lost baggage

Is there a baggage deposit at the airport?

No and it is strictly forbidden to leave luggage unattended inside the airport grounds.

Are there baggage wrapping points at the airport?

No.

Is there a porterage service?

No except for the one dedicated to special assistance services (PRM) see page Special Assistance (PRM)

Transportation

How can I reach Cuneo Airport?

Cuneo airport can be reached by public and private buses from various cities. For more info on all the connections available to and from the airport, visit our page Transportation

How can I reach the railway station?

Fossano Railway Station can be reached by an Aerobus to and from the airport which departs for flights.

More information on our page Transportation

Where is the car rental?

The car rental car parks are located next to the passenger car parks and bus stops.

Visit our page Transportation for the list of car rental companies operating at Cuneo Airport.

Is there a taxi service from the Airport? What are the rates?

There are numerous taxis and NCCs to and from Cuneo Airport. See the section reserved for TAXI AND NCC on our page Transportation for more information.

Parking

Where can I park?

The car parks at Cuneo Airport are located right in front of the terminal. They are available to customers as well 400 uncovered parking spaces and 6 disabled parking spaces.

No reservation required, guaranteed availability. For more information visit our page Parking

How much does the parking cost?

Find all rates and information on our page Parking

How can I pay for the parking?

Payment for parking must be made at the automatic machines located at the entrance to the parking lot, in cash or by card.

For more information visit our page Parking

Information on the airport

Is there an ATM inside the airport?

Yes, there is only one ATM in the entrance hall opposite the Info point.

Is there an exchange office inside the airport?

No.

Is there wifi inside the airport?

Yes, there is a hotspot network which can be accessed for free by registering, following the guided procedure.

Is there a newsstand?

There is a newspaper shop at the restaurant bar in the landside area and beyond the security checkpoints.

Is there a cigarette sales point at the airport?

No.

Complaints

I would like to report a disservice / I have a complaint / suggestion to make.

If you want to report an airport disruption or have a complaint or suggestion regarding airport services, refer to the page Suggestions and Complaints

Often the complaint has to do with airline problems, we remind our kind travelers that the Airport is not responsible for any flight delays or cancellations by airlines and that all services related to them are to be contested to the relative customers. care. Consult the website and the references of the airline you are traveling with.

You see Useful numbers for any contacts or visit our page Overbooking, cancellations, delays and other complaints

Complaints concerning the Airport / Terminal.

Write us your report in the section Suggestions and Complaints

Complaints for late check-in desks or regarding the reduced number of check-in desks at the airport

The opening of the check-in desk depends on the type of flight and the airline. The reduced number of check-in desks depends on the contract established between the airline and the handler, in which various services are decided, including the number of desks available for check-in. The airport only provides check-in desks and takes care of their programming.

Visit the page Suggestions and Complaints

Requests

Job Requests

You can upload your CV in the section Work with us

Requests for advertising space at the airport

See page Advertising

Tourist information

Where to sleep in the Airport area?

See the page Tourism for all information regarding the overnight stay. Please note that you cannot sleep at the airport. The airport opens at 7:00 am and closes at 9:00 pm except on days with flights during the night.

What are the main points of interest around Cuneo Airport?

See the page Tourism for all tourist information regarding the places to visit and the activities to be carried out in our area!