Service Charter 2022
The Service Charteris the document by which Geac S.p.A. commits to customers to improve the levels of service offered.
The document, prepared in accordance with the guidelines published by ENAC (National Agency for Civil Aviation) includes:
- Descriptions of the main activities and objectives that Geac S.p.A. intends to maintain and improve on the quality front
- a guide to the airport offer complete with useful travel information
The quality policy represents Geac S.p.A.’s commitment to ensuring the quality of services provided and verifying customer satisfaction.
The main elements on which the quality system policy is based are:
- the centrality of the customer
- process improvement
- the importance of human resources