Service Charter 2021
Third edition of the Service Charterwith which Geac Spa undertakes towards customers to improve the levels of service offered.
The document, prepared in accordance with the guidelines published by ENAC (National Agency for Civil Aviation) includes:
- the descriptions of the main activities and the objectives that Geac Spa intends to maintain and improve on the quality front
- a guide to the airport offer complete with useful travel information
The policy of quality represents the commitment of Geac Spa in guaranteeing the quality of the services provided and in verifying customer satisfaction.
The main elements on which the quality system policy is based are:
- the centrality of the customer
- process improvement
- the importance of human resources